At Beyond Tara, we craft every piece with intention and care. Our return, exchange and refund policy is designed to be fair, transparent and sustainable, while protecting both our customers and our ability to continue creating slow-fashion pieces responsibly. Please review this policy carefully before placing your order.
For eligible preference-based returns (sizing, fit or preference), refunds are issued as Store Credit only. Bank transfer or source-mode refunds are not available.
Damage / Defect / Wrong Item / Material Misdescription: If an item is delivered damaged, defective, incorrect, or materially different from its product description, we will review the matter separately and provide an appropriate remedy, which may include a replacement.
All Customers: Returns and exchanges are subject to eligibility conditions including item category, item condition, and timeframe. Meeting the return timeframe alone does not guarantee eligibility.
Eligible Preference-Based Returns: A return request based on sizing, fit or preference will be considered eligible only when all of the following conditions are met: the item is not in a non-returnable category (see below); the request is initiated within 7 days of delivery, including the date of delivery; the item is in its original, unused condition with all tags attached and original packaging intact; proof of purchase is provided; and the item passes our quality verification on receipt.
Return Timeframe: Preference-based return requests must be initiated within 7 days of delivery, including the date of delivery. Requests raised after this window will not be accepted.
Condition of Item: Returned items must be unworn, unwashed, unaltered, free from stains, odours, makeup, perfume, or any signs of use, with all tags attached and packed in original packaging. Items that fail quality verification will be sent back to the customer and store credit or exchange will be processed.
Return Handling Fee: A ₹150 handling fee per item applies to eligible preference-based returns. This fee covers reverse logistics and handling and will be deducted from the refund or store credit amount, as applicable.
The following categories are not eligible for preference-based return or exchange unless a verified manufacturing defect, transit damage, incorrect item supply, or material misdescription is established:
Clearance Items: All items purchased during clearance sale are final sale and cannot be returned or exchanged for preference-based reasons.
Promotional Gift Card Purchases: Items purchased using a promotional gift card (including a discount voucher, referral credit, reward credit or complimentary voucher) are not eligible for return.
Store Credit / Credit Note Purchases: Store credit issued against a prior COD is distinct from a promotional gift card. Items purchased using such store credit are eligible for one size or style exchange, subject to stock availability, within 7 days of delivery, including the date of delivery.
Customized Outfits: Orders customised based on your measurements, fit requests or specific style instructions cannot be returned or exchanged.
International Orders: Due to cross-border logistics constraints, we do not offer preference-based returns or exchanges on international orders.
Eligibility: Exchanges are available on eligible items subject to stock availability. The same non-returnable category restrictions above apply, except where specifically stated.
Sizing & Fit: size guide is based on standard body measurements. However, fit may vary across styles because of differences in design, silhouette, cut, fabric weight and construction. A garment in your measured size may feel different across styles. This is an inherent characteristic of fashion design and, by itself, does not constitute a manufacturing defect or misdescription.
General Exchange Terms:
Only one free size exchange is permitted per order.
A second exchange, if approved, will be limited to a size exchange only and will incur a charge of ₹250.
A maximum of two exchanges is permitted per order.
Exchange requests must be raised within 7 days of delivery, including the date of delivery.
All exchanges are subject to stock availability at the time of processing.
For eligible preference-based returns, refunds will be issued exclusively as Store Credit, minus the ₹150 handling fee. Cash, bank transfer or source-mode refunds are not available. Store Credit issued under this policy does not expire and may be used on eligible items on our platform.
We take stringent measures to ensure every item leaves us in perfect condition. If your item arrives damaged, defective, incorrect, or materially different from the product description, please notify us as follows:
Transit Damage / Wrong Item: Please report visible transit damage or incorrect item supply within 48 hours of delivery with photographs and your order number.
Manufacturing Defect / Material Misdescription: Please report any manufacturing defect or material misdescription within 48 hours of delivery with photographs, your order number, and a clear description of the issue.
Condition for Claims: Items reported under this section must not be used beyond reasonable inspection or try-on required to identify the issue.
Review Process: We may request additional photographs, videos, packaging images or other details to verify the claim. Once the claim is verified, we will offer an appropriate remedy in accordance with this policy.
For any queries related to returns, exchanges or refunds, please contact:
Email: shopbeyondtara@gmail.com
Address: Plot no. 275 Sector-15A, Faridabad,Haryana
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Our Commitment to Sustainability: By following this policy, you support our effort to reduce avoidable logistics waste and create fashion more responsibly. We appreciate your understanding.
